Terms and Conditions of Service
These Terms and Conditions apply to all services provided by Peak Occupational Therapy ("we", "us", "our"). By booking and attending an appointment, you ("the Client", "you") agree to these Terms and Conditions.
Peak Occupational Therapy is an independent hand therapy service providing specialist assessment, treatment, advice, rehabilitation, and education for hand and upper limb conditions. Services are delivered by a HCPC-registered Occupational Therapist in line with professional standards and scope of practice. While all care is provided with reasonable skill and care, no specific outcome can be guaranteed, as individual response to therapy varies.
Appointments may be booked by email, telephone, or online where available. Appointment length, format, and location will be agreed at the time of booking. It is your responsibility to attend at the agreed time and provide accurate contact and medical information.
Fees are confirmed at the time of booking and may be reviewed periodically. Payment is required as agreed at booking. If treatment is funded by private medical insurance, you are responsible for confirming authorisation and paying any shortfall. You remain personally liable for all fees.
Appointments cancelled with less than 24 hours’ notice may be charged in full. Missed appointments without notice will be charged at 100% of the appointment fee. Late arrival may result in a shortened session with the full fee still applying.
For home visits, you are responsible for ensuring the environment is safe, clean, and suitable for therapy. Any known risks must be disclosed in advance. Peak Occupational Therapy reserves the right to decline or terminate a visit if conditions are unsafe. Home visit fees include travel unless otherwise stated.
By attending treatment, you confirm that all information provided is accurate and that you consent to assessment and treatment. Consent may be withdrawn at any time.
Where splints or equipment are provided, additional charges may apply. You are responsible for using equipment as instructed. We are not responsible for damage caused by misuse or failure to follow advice.
For remote consultations, you must ensure a private and suitable environment. Advice is based on information provided and what can reasonably be assessed remotely. Remote sessions may not be appropriate for all conditions.
For clients under 18, consent must be provided by a parent or legal guardian. A responsible adult must usually be present during sessions. Where appropriate, the views of Gillick-competent young people will be respected.
We have a professional duty to safeguard children and vulnerable individuals. Information may be shared without consent where there is a safeguarding concern or legal obligation.
All personal data is handled in accordance with UK data protection legislation and professional standards. Please refer to our Privacy Notice for full details.
If you are dissatisfied with any aspect of the service, please raise this directly with Peak Occupational Therapy in the first instance. You may also raise concerns with the Health and Care Professions Council if appropriate.
Nothing in these Terms limits liability for death or personal injury caused by negligence. Liability is otherwise limited to the extent permitted by UK law and covered by professional indemnity insurance.
These Terms and Conditions are governed by the laws of England and Wales.
We reserve the right to update these Terms and Conditions. The version in force at the time of booking will apply.